Africaway Privacy Policy

1. Who we are

Africaway is a safari and travel brand operated by LuxeAway LLC.

Contact email: info@africaway.co
Phone: +1 (888) 501-7679

If you have a question about this Privacy Policy or want to exercise a privacy right, contact us using the details above.

2. Information we collect

We may collect the following categories of personal information:

Information you give us directly

• name
• email address
• phone number
• billing address
• nationality and passport details, where needed for travel planning or booking
• date of birth, gender, emergency contact details, and traveller preferences
• trip interests, budget, destination preferences, special occasions, and activity preferences
• dietary requirements, mobility needs, accessibility requests, and other information relevant to planning or operating a trip
• visa-related information and supporting documents, where applicable
• messages, form responses, survey answers, and other communications you send to us

Information collected when you book or travel

• itinerary details
• supplier confirmations
• payment and transaction information
• insurance information, where relevant
• traveller names and details for everyone on the booking

Information collected automatically

When you use our website, we may automatically collect certain technical information, such as:

• IP address
• browser type
• device type
• operating system
• referring pages
• pages viewed
• dates and times of access
• cookie and analytics data

3. How we use your information

We may use personal information to:

• respond to enquiries and create trip proposals
• communicate with you about your trip or request
• confirm and manage bookings
• arrange travel services with lodges, camps, ground operators, airlines, guides, insurers, visa-related service providers, and other travel suppliers
• process payments and keep financial records
• provide customer support before, during, and after travel
• personalize your experience and tailor recommendations
• send newsletters, marketing emails, or promotional messages, where permitted by law
• improve our website, services, and customer experience
• detect fraud, manage risk, enforce our terms, and protect our business
• comply with legal, tax, accounting, regulatory, and insurance obligations

4. Sensitive or higher-risk information

Some trips require us to handle information that may be sensitive or higher risk, such as passport details, health or mobility information, dietary restrictions, emergency contact information, and visa-related documents.

We collect this information only when reasonably necessary to plan, book, support, or operate your trip, comply with legal requirements, or respond to your request.

5. How we share information

We may share personal information with:

• travel suppliers and partners, including lodges, camps, destination management companies, ground handlers, guides, airlines, transfer providers, and activity operators
• payment processors and financial service providers
• visa-related service providers or couriers, where applicable
• technology providers that support our website, forms, email, analytics, document storage, CRM, and communications
• insurers, professional advisers, auditors, and legal or tax advisers
• government authorities, immigration authorities, park authorities, courts, regulators, or law enforcement where required or appropriate
• a buyer, investor, or successor in the event of a merger, acquisition, restructuring, or sale of all or part of our business

We do not sell your personal information for money.

6. Cookies and similar technologies

We may use cookies, pixels, analytics tools, and similar technologies to operate our website, understand how visitors use it, improve performance, remember preferences, and support marketing activities.

Where required by law, we will ask for consent before using non-essential cookies or similar tracking technologies.

You can usually control cookies through your browser settings and, where available, our cookie banner or preferences tool.

7. Marketing communications

If you sign up for marketing emails or otherwise give permission where required, we may send you newsletters, offers, updates, and other promotional content.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.

Even if you opt out of marketing, we may still send you service-related communications about an enquiry, booking, trip, payment, or legal update.

8. Legal bases for processing

If you are in the European Economic Area, Switzerland, or the United Kingdom, we rely on one or more of the following legal bases, depending on the circumstances:

• performance of a contract or taking steps at your request before entering into a contract
• your consent
• our legitimate interests in operating, improving, and protecting our business
• compliance with legal obligations

9. International transfers

Because we coordinate travel across multiple countries, your information may be processed in the United States and shared with suppliers and service providers in Africa, Europe, and other countries where your trip takes place or where our service providers operate.

Where required by law, we take appropriate steps to protect personal information when it is transferred internationally.

10. Data retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• provide services and manage bookings
• maintain business and accounting records
• comply with legal, tax, insurance, and regulatory obligations
• resolve disputes and enforce agreements

As a general guide:

• enquiry information may be kept for up to 24 months after your last meaningful interaction if no booking is made
• booking, payment, and transaction records may be kept for up to 7 years, or longer where required by law or reasonably necessary for legal, tax, or dispute purposes

11. Data security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

12. Your privacy rights

Depending on where you live, you may have the right to:

• request access to personal information we hold about you
• request correction of inaccurate information
• request deletion of your information, subject to legal exceptions
• object to or restrict certain processing
• withdraw consent where processing is based on consent
• request portability of certain information
• opt out of marketing communications
• lodge a complaint with a data protection or privacy regulator

To exercise a privacy right, contact us at info@africaway.co. We may need to verify your identity before completing your request.

13. California privacy notice

If you are a California resident, you may have additional rights under California privacy law, including the right to know, delete, correct, and opt out of certain uses or disclosures of personal information, subject to applicable exceptions.

We do not discriminate against individuals for exercising applicable privacy rights.

California residents may contact us at info@africaway.co to submit a privacy request.

14. Children’s privacy

We do not knowingly collect personal information directly from children through our website.

If we learn that we have collected personal information directly from a child, we will take reasonable steps to delete it.

15. Third-party websites and services

Our website or communications may contain links to third-party websites, supplier portals, payment pages, social media platforms, or other external services.

We are not responsible for the privacy, security, or content practices of those third parties. You should review their privacy policies separately.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on our website.

17. Contact us

If you have questions about this Privacy Policy or want to exercise a privacy right, contact:

Africaway / LuxeAway LLC
Email: info@africaway.co
Phone: +1 (888) 501-7679